Frequently asked questions

Tell me more about Lendable

  • Who are we?

    Lendable is an online personal loans platform serving the UK. We set up Lendable in 2014 with a mission to bring personal finance into the digital age and make borrowing money a customer-friendly, hassle-free and convenient experience. Lendable is registered with the UK Financial Conduct Authority and relevant fraud prevention and data protection services.

  • Why choose Lendable?

    Our platform provides a fast, secure, personalised service. Requesting a quote takes minutes - no long, cumbersome forms to be filled out here! We carry out soft credit searches only, so requesting a quote from us does not affect your credit rating. If your loan request is approved we transfer your funds immediately and the money should be with you within 2 hours. You can pay your loan off early at any time at no charge (meaning you’d pay less interest back overall!). We make every effort to offer all our customers fair treatment and good service.

  • Are you a lender or a broker?

    We are a direct lender.

  • How do I request a quote?

    To request a quote, please enter your details into our short form. It should only take a few minutes - this is the only form you will need to complete. After you apply for a loan we make an instant decision on whether we can provide you with a quote. We are unable to provide quotes over the phone.

  • If my loan is approved, how long until the money is in my account?

    This is pretty much immediate but can take up to two hours (sometimes a little longer during evenings, weekends and bank holidays). We’ll send you an email with the details once the loan is on its way to you.

  • How much can I borrow?

    We offer loans between £1,000-20,000 with terms ranging from 1-5 years (although you can pay your loan off early at anytime - we don’t charge you for this).

  • Is there a loan fee?

    When you take out a loan with Lendable, a non-refundable loan fee is added to the loan amount. You do not pay this fee upfront, it is paid via the monthly instalments which are set out in the Terms of the Loan Agreement. The loan fee and interest due on this fee is taken into account in calculating the Annual Percentage Rate (APR). Your quote will detail exactly how much the loan fee is.

  • Am I eligible for a Lendable loan? I don’t have a perfect credit rating, can I still get a loan with Lendable?

    Our basic criteria are:

    • You do not have any CCJs
    • You regularly get paid at least £800.00 per month
    • You have been living in the UK for at least 3 years

    If you pass these criteria, enter your details into our short form, which will take a few minutes at most. We look at hundreds of data points from your credit file to make our decision and provide you with a personalised quote. Unlike many other lenders, we only perform a soft credit search, so requesting a loan quote from Lendable will not affect your credit score!

  • What date will my repayments come out?

    Your first repayment will be taken exactly one month from the day the loan is disbursed to you. For example, if your loan is disbursed on the 5th of the month, your first payment will be taken on the 5th of the following month. You can select a different date if you’d like - you have the option to do this when you enter your bank details.

  • Does the credit search damage my credit history?

    No. When you request a quote with Lendable we only perform a soft search only which will not affect your credit score.

  • I have requested a quote and filled in my details, what happens next?

    Your application is now with our decisions team. They are reviewing the information provided and will be in touch shortly by email to let you know if the loan has been approved.

I have requested a Lendable quote

  • I’ve filled in all the requested information, sent you the necessary documentation, what happens next?

    Your account is now with our decisions team and we’ll be in touch shortly. There’s nothing further to do and you don’t need to stay logged in. We’ll send you an email in the next hour letting you know the loan is on its way to you, or if we require any additional information. We are open daily from 9am to 6pm. We have a smaller team working at the weekend. Outside of these hours, this email can take a little longer.

  • How do I find my quote?

    You can login to view and accept your Lendable quote at anytime. Simply go to our login page page and enter your email address. We’ll then send you a login link, and clicking on this will take you into your Lendable account. No passwords, usernames or secret messages necessary.

  • How long will my quote stay active for?

    Your quote will stay open for 14 days from the day you request it. If it closes but you’d like to proceed, you can request another quote at anytime at www.lendable.co.uk.

  • How do I send you documents for my quote?

    Documents can either be uploaded in your Lendable account, or emailed to contact@lendable.co.uk. We can accept pictures of the original documents taken on a smartphone, please just ensure all the details are visible.

  • How long does it take for the funds to reach my account?

    This is pretty much immediate but can take up to two hours (sometimes a little longer during evenings, weekends and bank holidays). We’ll send you an email with the details once the loan is on its way to you.

  • Why is there a loan fee?

    When you take out a loan with Lendable, a loan fee is added to the loan amount which is a charge for using our service.

    The loan fee is based on your individual circumstances.

    Your quote will detail exactly how much the fee is. There are no hidden charges and no money will be asked for upfront. The fee is part of your monthly repayments (as shown in your quote), with the first repayment due a month after you have received the funds.

  • My quote is pre-approved, what does that mean?

    This means that we have performed a soft credit search and have been able to provide you with a quote. As long as we can verify the necessary information, we’ll get the loan to you right away if you decide to go ahead. Please note all quotes are subject to manual review by our decisions team, however even if we can’t proceed, this still won’t affect your credit score.

  • Do I need to sign anything before I get my loan?

    Everything is online for your convenience and security, so we won’t be posting you a contract to sign. Instead, when you enter your bank details to accept your loan, we’ll ask you to tick a box confirming you accept the contract and our terms and conditions.

  • How did Lendable decide on my rate?

    When you request a quote from Lendable we assess hundreds of data points enabling us to provide a rate personalised to your circumstances. If you have come through a comparison site you will have seen a representative APR, which is why the rate we provide may be slightly different. As our rates are personalised they are non-negotiable.

  • Why have I been declined?

    Unfortunately, it’s difficult to say exactly why we are not always able to provide a loan. When you request a quote we assess hundreds of data points so there is often not one specific reason someone gets declined. We work with our partnering credit reference agency, TransUnion, to perform a soft credit search. There is a free service that allows you to view your TransUnion file (www.creditkarma.co.uk). We are sorry we couldn’t help you this time, but please feel free to re-apply at a later stage.

I already have a Lendable loan

  • How do I login to my Lendable account?

    To login, enter your email address on our login page. We will then send a link to your email address which will log you in automatically.

  • How do I borrow more?

    If you’d like to take out further credit with Lendable we can look into this for you. Any supplementary credit would act as a separate loan. Taking out another loan is only possible after you are at a certain place in your repayments. You can find further information on how to do this in your Lendable account.

  • What if I want to make early repayments or pay my loan back in full early?

    To make an early repayment or repay in full, please login to your Lendable account. There you will see a section called “Make a repayment”, where you can enter the amount you want to overpay. We will then take this by direct debit, from the account we have set up for you. There are no fees or penalty charges at any time for making overpayments or repaying in full.

  • How do I change my monthly repayments?

    The monthly repayments you see in your quote are fixed. We are unable to reduce these over the course of your loan, but if you’d like to increase them (meaning your loan gets paid off quicker) this is something we can do for you. Get in touch at contact@lendable.co.uk and someone will help you out.

  • How do I cancel my loan?

    After taking out a Lendable loan you have up to 14 days to change your mind and cancel the loan (only paying back the amount we sent you, with no interest or fees attached). If you would like to do so please get in touch at contact@lendable.co.uk.

  • How do I change my repayment date?

    Drop us an email at contact@lendable.co.uk and we’ll do this for you!

  • How do I edit my details?

    To update any details in your account (including bank details, your address etc) please just send us an email with the new information to contact@lendable.co.uk.

  • What should I do if I’m having trouble repaying my loan?

    You are advised to contact us immediately at contact@lendable.co.uk if you are experiencing financial difficulties and believe that you will be unable to meet your repayment.

    If your ability to make payments has been impacted by COVID-19 we have a range of solutions to support you. If you are currently up to date with your payments these solutions will not impact your credit score.

    You can always speak to these other independent organisations for free, confidential, and impartial advice:

    StepChange Debt Charity – www.stepchange.org or phone 0800 138 1111
    The National Debtline – www.nationaldebtline.org or phone 0808 808 4000
    Money Advice Service – www.moneyadviceservice.org.uk or phone 0800 138 7777

    If you’re facing problems that are making life difficult, such as a bereavement or divorce then you can also contact the Samaritans for support or phone 0800 116 123.

© Lendable 2020